1. Introduction

Welcome to Villa Eleanor Sivota! We value your privacy and are committed to safeguarding your personal data. This GDPR policy outlines how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR).

2. Who We Are

Villa Eleanor Sivota
Address: Lefkada, leykada 310 82, Greece
Email: bookings@villaeleanorsivota.com
Phone: +44 7512 096 351

3. What Data We Collect

We may collect the following types of personal data:

• Identity Data: Name, surname, passport details (for legal and regulatory purposes).
• Contact Data: Email address, phone number.
• Booking Data: Dates of stay, number of guests, special requests.
• Financial Data: Payment information through secure third-party services.
• Technical Data: IP address, browser type, operating system, and other technical data related to your website visit.

4. How We Use Your Data

We process your personal data for the following purposes:

• Booking Management: To process and manage your booking at Villa Eleanor Sivota.
• Communication: To communicate with you regarding your booking and stay.
• Legal and Regulatory Compliance: To fulfill legal requirements, such as collecting passport details for guest registration, as required by Greek law.
• Customer Service: To provide you with support and respond to inquiries.
• Legal Compliance: To comply with legal obligations, such as tax regulations.

5. Legal Basis for Processing

We rely on the following legal grounds to process your data:

• Contractual Necessity: To fulfill the contract when you book a stay with us.
• Consent: Where you have provided explicit consent.
• Legal Obligation: To comply with legal and regulatory requirements, including the collection of passport details for guest registration.
• Legitimate Interest: To improve our services and manage customer relationships.

6. Data Sharing

We do not sell your data. We may share your information with:

• Service Providers: For payment processing and website hosting.
• Legal Authorities: If required by law or in legal proceedings, including sharing passport details with Greek authorities for guest registration.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations.

8. Your Rights

You have the right to:

• Access your personal data.
• Rectify any inaccurate data.
• Erase your data under certain conditions.
• Restrict processing of your data.
• Object to processing.
• Data Portability: Request the transfer of your data to another service provider.

To exercise these rights, please contact us at bookings@villaeleanorsivota.com.

9. Security

We implement security measures to protect your data from unauthorized access, disclosure, or loss.

10. Changes to This Policy

We may update this GDPR policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this policy or your personal data, please contact us at:

Villa Eleanor Sivota
Email: bookings@villaeleanorsivota.com
Phone: +44 7512 096 351